How can we help you?
Having trouble with your account, an order, or found a bug? Our support team is here to help you get back on track.
Frequently Asked Questions
Quick answers to common problems.
I paid for a premium subscription but my account isn't upgraded. What should I do?
Please ensure you are logged into the exact same account you used to make the purchase. If the issue persists, contact our WhatsApp Support with your order ID or email receipt, and we will manually sync your account within minutes.
My tasks are not syncing between my phone and the web portal.
First, check your internet connection and ensure you are logged in. Try pulling down to refresh on the mobile app. If syncing still fails, try logging out and logging back in.
How do I delete my account and data?
You can delete your account directly from the mobile app by going to Profile > Settings > Account > Delete Account. Alternatively, you can send an email to our support team with the subject 'Account Deletion Request'.
Can I get a refund if I don't like the app?
Yes, we offer a 14-day money-back guarantee for all premium purchases. Please contact us via email with your purchase details to initiate a refund.
Documentation Database
How to initialize your first Taskfy workspace
Learn how to establish a workspace, invite colleagues, and organize tasks systematically.
Welcome to Taskfy Manifesto
Taskfy unifies high-performance native clients with a robust cloud backend to provide developers with the ultimate task management experience.
The Hybrid Architecture & local-first approach
Taskfy utilizes a local-first approach using Hive for blazing-fast local mutations, mirrored to Firestore for global synchronization.
Real-time Synchronization & low latency
Taskfy core uses advanced delta-compression logic to minimize latency and ensure your tasks are always state-synchronized.
AI Coder Engine (Antigravity Core)
The AI Coder integrates directly with your VS Code extension, analyzing tasks and generating high-fidelity code based on requirements.
Gamification & EXP Protocol status
Productivity is about progress. Earn 10 XP for each completed high-priority task, collect unique badges, and climb global leaderboards.
Understanding the Strategic AI Planner
How to generate dynamic roadmaps and let AI break down complex goals into executable steps.
Sync protocols and off-grid support
Our hybrid syncing system saves your data locally and merges seamlessly when connection is online.
Upgrading to Silver or Gold Tiers
Unlock advanced features, increase AI planning capacities, and sync unlimited nodes.
Creating and managing team units
Set up teams, assign roles, and share common leaderboards to motivate cooperation.
How to track XP and level up in Rank
Complete daily tasks, maintain streaks, and accumulate XP points to rise in community ranking.